FAQS


scarves

What size should I get for my pet?

Please measure your pup loosely around the neck, with at least an extra inch for comfort.

  • Large: 15″ – 18.5″ Neck

  • Medium: 11″ – 14.5″ Neck

  • Small: 8″ – 10.5″ Neck

If in doubt, always size up! If you need a different size than what we have available, please contact us and let us know.

How do you tie the scarves?

Every scarf comes with a metal snap button. We encourage owners to fold once or twice, to show off the other side, tie one knot, and secure with the snap closure! We’ve had issues with knots somehow undoing themselves and losing them while on walks, so we decided to add a snap closure for security!

 
 

What is the difference between the Original & Pompoms design?

The “Original” design means the scarf does not come with the design trim. The “Pom-pom” design means you chose a scarf with the pom poms trim, therefore the higher price point.

Do you take custom orders?

Yes! Please contact us whether you want a different combination of fabrics or you want to add pom pom trim, fringe trim, or even velvet pleats trim to any of the scarves!

How do you care for the scarves?

Please hand wash with a cold & mild detergent and lay flat to dry. Please take off the dog scarf during play time because there are metal snaps that may be dangerous if swallowed. For custom orders with pet names, please take extra care to not rub off the the vinyl.

orders / SHIPPING / RETURNS

Do orders include a sales tax?

Orders being shipped to New York state will have a 4% fee and NYC residents will incur an additional 4.5% tax rate.

When will my order be dispatched?

Scarves are hand made to order so please allow 7-10 days for your items to be shipped! If by any chance, the item is backordered or out of stock, we will email you asap and rectify the situation.

Enamel pins are shipped within 2-3 days of the order!

How long will my order take to arrive?

You will receive an email confirmation with a tracking number once your order is completed and prepped for shipment! It will typically take 2-5 days depending on the shipping option you chose. We usually ship via USPS First Class & Priority Shipping for domestic orders with delivery confirmation.

If you need your item sooner or if you have a question about processing time, please don’t hesitate to contact us!

International delivery times vary depending on the country. We currently ship through USPS First Class International, with no delivery confirmation.

Do you offer local pickup for New York City?

Yes! You can save on shipping if you contact us ahead of time so we can coordinate a pickup time.

What is the return policy?

We value our customers and your satisfaction is important to us! However, we are a small company and every order is made to order therefore all orders are nonrefundable. If you are unsatisfied with your item, please contact us within 5 business days to exchange your item. We accept exchanges of unused and unworn items and in its original packaging.

Please don’t hesitate to contact us at info@ohhoneybear.com.

We will issue an exchange less shipping charges. Buyer is responsible for return shipping costs.

All international orders are final sale.

Please allow 10-14 days for your exchange to be processed.